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Refund & Cancellation Policy

Last updated: August 28, 2026

This policy explains how to cancel, when you get money back, and what statutory rights you have as a consumer in the EU. It forms part of our Terms of Service.

1. Cancelling a subscription

  • You can cancel at any time from your billing settings — no email, no notice period.
  • Cancelling stops the next renewal. Your paid features stay active until the end of the period you have already paid for.
  • Cancelling part-way through a period does not produce a partial refund of that period, except where section 3 or section 5 applies.
  • After a subscription ends, prompts that were already private stay private and remain accessible to you. Plan credits stop being granted; top-up and earned credits remain.

2. Credit packs

  • Credit packs are one-off purchases, charged once. They do not renew.
  • Purchased credits do not expire while your account is open.
  • Once credits have been spent on a generation, the service has been delivered and those credits are not refundable — including when you are unhappy with the result. AI output varies; a delivered result is a delivered result.
  • If a generation fails on our side, we return the credits automatically. You do not need to ask, and it does not count as a refund.
  • Unused credits are forfeited if you close your account.

3. Your right of withdrawal (EU consumers)

If you are a consumer in the EU, you normally have 14 days to withdraw from a distance purchase without giving a reason. Digital content and services have a specific rule, and it matters here.

Subscriptions

You have 14 days from the day you subscribe to withdraw. The service starts immediately, and the checkout page states above the pay button that by subscribing you ask us to begin at once and accept that the right of withdrawal ends once the service has been fully performed. If you withdraw within those 14 days, we refund what you paid less a proportionate amount for the period you had access and less the value of any credits you spent.

Credit packs

Credits reach your account immediately. The checkout page states above the pay button that by paying you ask for immediate delivery and accept that you lose the right of withdrawal for credits you spend — this is the acknowledgement required by Article 16(m) of Directive 2011/83/EU. Credits you have not spent are a different matter: we refund those in full within 14 days if you ask.

How to withdraw

Email hello@promptcreek.com from the address on your account, stating that you are withdrawing and what you purchased. A clear statement is enough; no particular form is required. We will confirm receipt and refund to the original payment method within 14 days of accepting the withdrawal.

4. Discretionary refunds

Beyond your statutory rights, we will generally refund when:

  • You were charged twice, or charged after cancelling
  • A technical fault on our side prevented you from using a paid feature for a significant period
  • You subscribed by mistake and have not used any paid feature in that period
  • We discontinue a feature that was material to your plan, or we discontinue the service

We will generally not refund when:

  • Credits were spent and results were delivered, but you did not like them
  • You forgot to cancel before a renewal but have used the plan in that period
  • Your account was suspended or terminated for breach of the Terms or the Acceptable Use Policy

Ask anyway if your situation does not fit neatly. Write to hello@promptcreek.com with your account email and what happened, and we will respond within 5 working days.

5. Price changes and service changes

  • We notify existing subscribers before a new price applies to their renewal. You can cancel before it takes effect and pay nothing more.
  • If we remove a feature that is material to your paid plan, or we discontinue PromptCreek entirely, you may cancel and we will refund the unused portion of your current period.

6. How refunds are paid

  • Refunds go back to the original payment method through Stripe. We cannot pay to a different method.
  • Stripe typically takes 5–10 working days to return the money to your bank or card issuer.
  • Refunds are issued in euro (EUR). Any currency-conversion difference is set by your bank, not by us.

7. If we cannot agree

Contact us first at hello@promptcreek.com. If we cannot resolve it, EU consumers can use the European Commission's Online Dispute Resolution platform, and may also contact their national consumer protection authority. Nothing in this policy limits your mandatory statutory rights.

8. Contact